A.R.T. Precious Collectible Jewelry Return & Repair Policy

Returns
Upon receipt of your purchase you will have a full 7 days to examine and inspect
the jewelry. If you are not satisfied with your purchase, you must notify me and request a refund
within 7 days or it is yours!

If in those 7 days you are not satisfied for any reason, simply contact me for a return shipping label. I will email a Return Shipping Label to you. Upon receipt of the merchandise in its original condition your purchase price will be refunded in full. Credit card refunds will be made by crediting the original account number used for the purchase.

Before the return of any merchandise you must first call or email to get authorization.
Place a copy of your sales receipt inside the package, with all packing material, return it to our address, insured for its full value. We thank you for your cooperation and the care that is taken in dealing with valuable pieces.

Your satisfaction is always our first priority.

Restringing
Any necklace or bracelet cord may break in time, especially if worn frequently.
Knotting between the beads secures them on the strand so that they do not scatter when this happens.
If any of my designs break, I will restring it free of charge.

Repair or restringing of any other items will be charged $2US per inch (3.5cm), plus the cost of any necessary replacement beads and findings.

Remember that a three strand necklace that is 24 inches long equals 72 inches. Very elaborate restringing jobs are priced on a case-by-case basis.

Customer pays all shipping costs for all repair and restringing orders, including free repairs.

Please use the Contact Form to inquire about repair or restringing.

I will issue a repair number, approximate repair charges, email a shipping label and shipping instructions. I will notify you by phone or email with total charges when repairs are complete. Allow up to four weeks for re-stringing and delivery, although most basic repairs can be completed within a week of receiving the item for repair.

Each bead is knotted into place by hand, for strength and durability. I knot with braided kevlar®, linen or silk.